Note: Surge Free Guarantee is only available in France and only for advance bookings
You can book a ride from 30 days to 30 minutes in advance of the desired pick up time, and as you know, Kapten always give you a fixed price, even on advance bookings. When doing this we will add a Surge Free Guarantee fee to the price quoted.
What is the Surge Free Guarantee?
During peak times we may apply a surge to our prices - this is to incentivise having sufficient drivers available to meet the demand of our riders, to ensure we can get you a Kapten as quickly as possible. For on demand requests you can always see this before clicking ‘Order now’, however, for advance bookings we don’t know until the time of the pick up if a surge will be applicable or not. Therefore, we will use historical data when providing you with a quote to estimate if any surge might apply and include a small fee (it will vary depending on the day and time of your pick up) in the total price when booking a Kapten in advance. This way you will only ever pay the price quoted to you, no matter how much surge is applied to on demand requests at the time.
You can always see the full breakdown of the total price quoted by clicking on ‘Show price details’, before ordering the ride.
One of the benefits of being a loyal Kapten user is we will give you a discount on the Surge Free Guarantee fee for advance bookings, if you’re a Gold user (25%) or a Platinum user (50%).