To reset my password Zenayela September 18, 2019 07:53 Updated When connecting to your Kapten account on the app, click on "Forgot your password". You will receive a password reset email to enter a new password. If you need help, you can contact us here. Related articles How to edit my personal information ? How can I close my account? What should I do if my phone is stolen? Activating my phone number ? Download my invoices.